Last updated: January 2026
1. Introduction
Turcana Tours (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: TURCANATOURS.COM and when you book excursions, transportation services, or other tourism-related products through our platform.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Country of residence
- Hotel information
- Flight details (for transfers)
- Billing details
- Number and age of travelers
2.2 Payment Information
Payments are processed through secure third-party providers such as:
- PayPal
- Visa / MasterCard
We do not store full credit card numbers on our servers.
2.3 Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Confirm excursions and transfers
- Provide customer support
- Send booking confirmations
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal data.
4. Sharing of Information
We may share necessary information with:
- Transportation providers
- Tour operators
- Payment processors
- Government authorities (when legally required)
Only the minimum required information will be shared to deliver the service purchased.
5. Data Retention
We retain personal data only as long as necessary for:
- Completing services
- Legal compliance
- Accounting and tax purposes
After that period, data may be securely deleted.
6. Security Measures
Turcana Tours implements:
- SSL encryption
- Secure hosting
- Restricted administrative access
- Secure payment gateways
However, no system is 100% secure. By using our services, you acknowledge inherent internet risks.
7. Cookies Policy
Our website uses cookies to:
- Improve user experience
- Analyze traffic
- Remember user preferences
You may disable cookies in your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites.
9. WhatsApp & Communications
If you contact us via WhatsApp, email, or forms:
- Your information will be used solely for customer service purposes.
- Conversations may be stored for quality and legal purposes.
10. Children’s Privacy
Our services are not directed at children under 18 without parental consent.
For excursions involving minors, parents or guardians must provide accurate information.
11. Your Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data (when legally permitted)
Requests may be sent to:
📧 reservations@turcanatours.com
12. Legal Jurisdiction
This Privacy Policy is governed by the laws of the Dominican Republic.
Any disputes shall be resolved exclusively in the courts of La Altagracia Province, Dominican Republic.
13. Updates to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will become effective immediately upon publication on our website.
14. Contact Information
Turcana Tours
Punta Cana, Dominican Republic
📧 reservations@turcanatours.com
📞 +1 (849) 710-8329